Refund policy

1. Exchange Period

You have 3 days from the date you receive your order to request an exchange.

2. Eligibility for Exchange

To be eligible for an exchange, your item must meet the following criteria:

• Condition: The item must be unused, unwashed, and in the same perfect condition you received it.
• Original Packaging: It must be in its original, unopened packaging with all tags, accessories, and freebies intact.
• Proof of Purchase: You must have a valid receipt or proof of purchase.

3. How to Request an Exchange

To start an exchange, please contact us immediately with your order number and a clear description of the issue.

• Email: support@lyverro.com
• WhatsApp: +92 310 2959203
  

Our team will guide you through the next steps, including providing the address for the return.

4. Shipping for Exchange

The customer is responsible for the courier charges to send the item back to our warehouse. We will cover the shipping costs to send the new, exchanged item to you.

5. Processing Your Exchange

Once we receive the returned item, our quality control team will inspect it to ensure it meets the conditions above. Upon approval, we will promptly ship the replacement item to you.